We use cookies on our website.

Cookie usage policy:
When you browse the KOOROO™ site, cookies are placed on your computer or smartphone. These cookies allow us to better manage your experience with KOOROO™ by remembering display settings and collecting browsing and site usage statistics.

Definition of a cookie:
A cookie is a text file placed on your computer or smartphone during your visit to a website. It collects information about your browsing and allows services adapted to your device (computer, mobile, tablet) to be provided. Cookies are managed by your internet browser.

Setting your internet browser:
You have the option to disable cookies at any time. Your browser can also be configured to notify you when cookies are placed on your computer and allow you to accept or refuse them. You can choose to accept or refuse cookies individually or to refuse them systematically.

We would like to remind you that your browser settings may modify the conditions of access to our content and services requiring the use of cookies.

If you wish to manage cookies according to your preferences, we invite you to configure your browser by following the instructions below:

• Cookies on Microsoft Internet Explorer:
1. Select the "Tools" menu, then "Internet Options".
2. Click on the "Privacy" tab.
3. Choose the desired level using the slider.

• Cookies on Mozilla Firefox:
1. Go to the Mozilla Firefox menu, then select "Options".
2. Click on the "Privacy" tab.
3. Find the "Cookies" section and select the options that suit you.

• Cookies on Safari:
1. Access the Safari menu, then select "Preferences".
2. Click on the "Privacy" tab.
3. In the "Block cookies" section, choose the desired level.

• Cookies on Chrome:
1. Open the Chrome menu, then select "Settings".
2. Click on "Show advanced settings".
3. In the "Privacy" section, click the "Content settings" button.
4. In the "Cookies" section, choose the options that suit you.

Your name and contact details:
The reasons why we collect your personal information are as follows:
• Ensure the delivery of your order by providing the necessary details to the delivery person.
• Facilitate communication with you in case of updates or questions regarding your order(s).
• Prevent and counter potential fraud attempts.
• Send you information by email or SMS about KOOROO™ news and updates.
• Display KOOROO™ ads while you browse the Internet.

Purchase history and saved products:
The way we use your purchase history and saved products is as follows:
• We use this information to offer you products that match your preferences and that you might like.
• We also use them to provide you with assistance and manage any returns you may have.
• If you add products to your cart but do not complete your order, we save the contents of your cart.

Each time we talk together:
We use your contact history in the following way:
• We use it to provide you with personalized assistance and answer your questions.
• We also use it to train our staff to improve the quality of our customer service.

Information about your phone/computer and how you use our website:
When you browse KOOROO, we collect certain information such as the pages visited, the type of device used, and the IP address. However, please note that this data does not allow us to personally identify you. It simply allows us to track visitor interactions on the site and understand the actions taken or paths followed.

Here is how we use information related to your phone or computer as well as your use of our website:
• We use this information to improve our website by taking into account your expectations and feedback.
• They also help us train our staff to provide better quality service.

We are committed to never selling your personal information. This is a promise we make to you.

In order to provide you with the best possible experience, we share certain information with trusted partners who commit to protecting your personal data in accordance with the law. Here are the types of partners we may work with:

• Organizations responsible for recording and delivering your order, such as payment providers, warehouses, and delivery companies.
• Professional service providers, such as marketing agencies and advertising partners, who help us operate KOOROO™.
• Companies approved by you, such as social networks, if you choose to connect your account to ours.

We will send you marketing messages by email and/or SMS only if you have given us your permission. These messages are intended to inform you about our news, new products, or promotions.

How to stop receiving KOOROO™ marketing messages?
You can easily unsubscribe from our marketing messages. To do so, simply click on the "unsubscribe" link located at the bottom of any email you have received from KOOROO™. Your unsubscription will be automatically processed and will take effect within 48 hours. If you continue to receive our marketing emails despite your unsubscription, please contact us at hello@koo-roo.com so that we can take the necessary manual actions.

⚠️ Please note that even if you unsubscribe from our marketing messages, you will continue to receive important emails regarding the confirmation or shipment of your future orders. Stopping marketing messages will not affect essential communications, such as order updates.

You may have noticed that we also advertise online to inform you about our news and introduce you to our products.

Like many other companies, we use certain criteria to target our ads and try to offer you deals that might interest you. When we believe an offer may interest you, we display it in the form of digital advertisements. We use web tags, pixels, tags, and cookies, as well as services offered by certain sites and social networks.

Our goal is not to show you ads that don't interest you while you browse the Internet. That's why we base ourselves on the information we have collected during your previous visits to our website, as well as on the banners, images, or videos you may have clicked on in the past.

Some of the information we collect during your browsing is stored on servers owned by our partners located in Canada and the United States. It should be noted that these countries have not adopted personal data protection measures equivalent to those of the European Commission. However, we take measures to preserve the confidentiality of your data and protect your rights by using legal data protection clauses established by the European Commission. If you want to learn more, you can consult this page (in English).

KOOROO™ is committed to respecting your rights:
• The right to be informed about the use of your personal data (which is explained on this page).
• The right to access and know the personal data we hold about you.
• The right to request the correction of any incorrect personal data we hold about you.
• The right to request the deletion of your data, or to stop its processing or collection.
• The right to unsubscribe from direct marketing messages, which you can do by clicking the "unsubscribe" link at the bottom of each email, or by contacting us directly by email at hello@koo-roo.com.
• The right to request the transfer or transport of your data to yourself or to another service provider.
• The right to file a complaint with your data protection authority (in France, this would be the CNIL, Commission nationale de l'informatique et des libertés).
• If you wish to exercise your rights or if you simply have questions, do not hesitate to contact us directly by email at hello@koo-roo.com.

It is possible that adjustments will be made to this page in order to comply with legal obligations or to provide additional information about our processing of your data. In the event of significant changes, we will communicate transparently on our website and by email to inform you of the change in our privacy policy.

We place great importance on considering your feedback to improve your experience as a customer with us. Do not hesitate to contact us at hello@koo-roo.com for:
• Any question regarding the content of this page.
• Stop the use of your personal data.
• Exercise one or more of your rights (see the "Processing of your information" section).
We will be happy to discuss with you in order to provide effective and appropriate assistance.