Privacy and cookies

We are committed to keeping your data secure. This page aims to inform you transparently about why we keep some of your personal data, how we use it and what your rights are.

Our commitment:

1. Your personal information is used solely for the purpose of improving your experience as a customer.
2. We treat your data with the same level of protection as our own data.
3. We strive to be attentive and communicate responsively.
4. You have the choice whether or not to receive news from KOOROO™, and we promise not to send spam.
5. If we do not use your information, we delete it so that it is not retained unnecessarily.

Protecting your privacy:

At KOOROO™, we attach great importance to the 100% protection of the confidential data of our customers and visitors. As online shoppers, we understand the importance of privacy and adhere to it scrupulously.

In detail

We use cookies on our website.

Cookie use policy:
When you browse the KOOROO™ site, cookies are placed on your computer or smartphone. These cookies allow us to better manage your experience with KOOROO™ by memorizing display parameters and collecting navigation and site usage statistics.

Definition of a cookie:
A cookie is a text file placed on your computer or smartphone during your visit to a website. It collects information about your browsing and allows us to provide services adapted to your device (computer, mobile, tablet). Cookies are managed by your internet browser.

Configuration of your internet browser:
You can deactivate cookies at any time. Your browser can also be configured to notify you when cookies are placed on your computer and allow you to accept or refuse them. You can choose to accept or refuse cookies individually or refuse them systematically.

We would like to remind you that your browser settings may modify the conditions of access to our content and services requiring the use of cookies.

If you wish to manage cookies according to your preferences, we invite you to configure your browser by following the instructions below:

Cookies sur Microsoft Internet Explorer :
1. Select the “Tools” menu, then “Internet Options”.
2. Click on the “Privacy” tab.
3. Choose the desired level using the slider.

Cookies sur Mozilla Firefox :
1. Go to the Mozilla Firefox menu, then select "Options".
2. Click on the “Privacy” tab.
3. Find the “Cookies” section and select the options that suit you.

Cookies sur Safari :
1. Go to Safari's menu, then select "Preferences".
2. Click on the “Privacy” tab.
3. In the "Block cookies" section, choose the desired level.

Cookies sur Chrome :
1. Open the Chrome menu, then select "Settings".
2. Click "Show advanced settings".
3. In the "Privacy" section, click the "Content Settings" button.
4. In the "Cookies" section, choose the options that suit you.

Your name and contact details:
The reasons why we collect your personal information are as follows:
• Ensure delivery of your order by providing the necessary details to the postman.
• Facilitate communication with you in case of updates or questions regarding your order(s).
• Prevent and counter possible fraud attempts.
• Send you information by email or SMS regarding KOOROO™ news and updates.
• Display KOOROO™ advertisements while you browse the Internet.

Purchase history and saved products:
How we use your purchase history and saved products is as follows:
• We use this information to offer you products that match your preferences and that you might like.
• We also use them to provide you with support and manage any feedback you may have.
• If you add products to your cart but do not complete your order, we save the contents of your cart.

Every time we talk together:
We use your contact history in the following ways:
• We use it to provide you with personalized support and answer your questions.
• We also use it to train our staff to improve the quality of our customer service.

Information about your phone/computer and how you use our website:
When you browse KOOROO, we collect certain information such as the pages visited, the type of device used and the 'IP adress. However, please note that this data does not identify you personally. They simply allow us to track visitor interactions on the site and understand the actions taken or the paths taken.

Here's how we use information about your phone or computer and your use of our website:
• We use this information to improve our website by taking into account your expectations and comments.
• They also help us train our staff to provide better quality service.

We promise to never sell your personal information. This is a promise we make to you.

In order to provide you with the best possible experience, we share certain information with trusted partners who are committed to protecting your personal data in accordance with the law. Here are the types of partners we can work with:

• Organizations responsible for recording and delivering your order, such as payment providers, warehouses and delivery companies.
• Professional service providers, such as marketing agencies and advertising partners, who help us operate KOOROO™.
• Companies approved by you, for example social networks, if you choose to connect your account to ours.

We will only send you marketing messages by email and/or SMS if you have given us your permission. These messages aim to inform you of our news, new products or promotions.

How do I stop receiving our marketing messages from KOOROO™?
You can easily unsubscribe from our marketing messages. To do this, simply click on the “unsubscribe” link located at the bottom of any email you have received from KOOROO™. Your unsubscription will be automatically taken into account and will be effective within 48 hours. If you continue to receive our marketing emails despite unsubscribing, please contact us at so that we can take necessary action manually.

⚠️ Please note that even if you unsubscribe from our marketing messages, you will continue to receive important emails regarding the confirmation or dispatch of your future orders. Stopping marketing messages will not affect essential communications, such as order updates.

You may have noticed that we also advertise online to inform you of our news and introduce you to our products.

Like many other companies, we use certain criteria to target our advertising and try to provide you with offers that may be of interest to you. When we think an offer may be of interest to you, we display it in the form of digital advertisements. We use web beacons, pixels, tags and cookies, as well as services offered by certain sites and social networks.

Our goal is not to show you advertisements that are not of interest to you while you are browsing the Internet. This is why we rely on the information that we may have collected during your previous visits to our website, as well as on the banners, images or videos on which you may have clicked in the past.

Some of the information that we collect during your browsing is stored on servers belonging to our partners located in Canada and the United States. It should be noted that these countries have not adopted personal data protection measures equivalent to those of the European Commission. However, we take steps to maintain the confidentiality of your data and protect your rights by using legal data protection clauses put in place by the European Commission. If you want to know more, you can consult this page (in English).

KOOROO™ is committed to respecting your rights:
• The right to be informed of the use of your personal data (which is explained on this page).
• The right to access and know the personal data we hold about you.
• The right to request correction of any inaccurate personal data we hold about you.
• The right to request deletion of your data, or to stop their processing or collection.
• The right to unsubscribe from direct marketing messages, which you can do by clicking on the “unsubscribe” link at the bottom of each email, or by contacting us directly by email at
• The right to request the transfer or transportation of your data to yourself or to another service provider.
• The right to file a complaint with your data protection authority (in France, this would be the CNIL, National Commission for Informatics and Liberties).
• If you wish to exercise your rights or if you simply have any questions, do not hesitate to contact us directly by email at

Adjustments may be made to this page in order to comply with legal obligations or to provide additional information about our processing of your data. In the event of significant changes, we will communicate transparently on our site and by email to inform you of the change to our privacy policy.

We attach great importance to taking your comments into consideration in order to improve your experience as a customer with us. Do not hesitate to contact us at to:
• Any questions regarding the content of this page.
• Stop using your personal data.
• Exercise one or more of your rights (see the “Processing of your information” section).
We will be happy to speak with you in order to provide you with effective and appropriate assistance.