YOUR QUESTIONS

Diatomite is a natural mineral stone made from aquatic fossilized remains. Very porous, it retains up to 150% of its weight in humidity, which gives it great absorption power. Its almost instantaneous drying helps prevent the development of bacteria and mold, as well as eliminating bad odors.

1. Before the first use, a thin layer of diatomite powder may appear on the surface of the mat, this is normal as the mat is new. Simply wipe it with a damp cloth before using it.
2. Place the anti-slip fabric on the floor (provided with the mat) where you will place the mat. This non-slip fabric also serves to circulate air more easily between the floor and the carpet, for optimal drying and greater longevity of the carpet. Place the diatomite mat on the non-slip fabric. If you see the Kooroo™ logo on the top of the mat, you have positioned it correctly! 
3. You can now use Kooroo™ after your shower/bath, we recommend that you drain excess water from your body before getting on the mat so as not to directly fill it with water.
4. When you have finished drying yourself, we recommend that you place the mat vertically from time to time so that it can wick away moisture more effectively and for longer (leaning against a wall for example).

Diatomite stone is anti-microbial through its physical properties and not through the use of chemicals. In its raw state, diatomite attracts and aggregates bacteria and parasites, causing them to dry out and die.

It is a non-slip mat that must be placed under a KOOROO™ bath mat. It also helps distribute weight evenly when walking on the mat, preventing any breakage due to uneven floors. Finally, it speeds up the drying of your bath mat by allowing a flow of air to circulate between the floor and the mat.

1. Remember to put the non-slip and breathable fabric permanently under your Kooroo™ bath mat. It also helps cushion trampling and reduces the risk of carpet breakage (this remains a product that must be taken care of).
2. Do not hesitate to place Kooroo™ against a tmeps wall in time for it to fully air out and regain its original properties.
3. If dust or stain remains on the surface of the carpet, clean with a damp cloth. If that's not enough, lightly sand the area with the sandpaper supplied with the mat then remove the powder with a damp cloth. If you lost the sandpaper or don't have any left, buy paper with a grit between 120 and 180.
4. If the stain is still there, use hydrogen peroxide or a natural cleanser of your choice and scrub. You can watch our tutorial video here .
5. For a better lifespan of your Kooroo™ bath mat, we recommend that you follow the following instructions:
   • Handle the mat gently. It could break if it falls or suffers an impact
   • Use the mat with bare, clean feet so as not to get it dirty
   • Allow the product to dry naturally and avoid direct exposure to the sun or near a heat source.
   • Do not use soap or detergent to wash the mat as they may alter its absorbency and stain it.
   • Do not expose the carpet to colored or greasy substances, as these may stain it.

The lifespan of the Kooroo™ bath mat can vary greatly depending on the number of people who will use it and the care taken to maintain it. If you notice that the absorption capacity has decreased, sand the entire surface of the mat with the sandpaper supplied with it and wipe off the powder with a damp cloth (if you have misplaced the sandpaper, buy some with it). a grit between 120 and 180 or similar). Place Kooroo™ upright at the end of use, so that it can breathe completely and regain its properties. This will extend its lifespan!

Due to the evolution of absorption depending on the number of uses, we guarantee your mat for 1 year. Kooroo™ is not a miracle product that will last your entire life but a product based on fossilized natural materials that will evolve over time. It is not unusual to buy a Kooroo™ mat to replace yours after a certain time.

If your rug is broken and unusable as is, you can put pieces in a cotton bag and place it in a shoe closet, cabinet, toilet or drawer to absorb moisture or deodorize .

• You can use a damp sponge or damp cloth to maintain it.

• If a buildup of dry soap forms over time, immerse the soap dish in warm water, scrub and rinse.

• If a stain remains, lightly sand the area with sandpaper (grit between 120 and 180), then remove the powder with a damp cloth.

• If the stain is still there, use hydrogen peroxide or a natural cleanser of your choice and scrub.

We offer several payment options. You can shop using major credit cards such as Visa, MasterCard, American Express, Apple Pay, JCB and Discover. We also accept payments via Paypal. Please note that we do not accept payments by check or bank transfer. However, if you have specific needs, do not hesitate to contact us and we will find a suitable solution.

Absolutely ! We attach great importance to the security of your information. Our payment and account creation page is completely secure with an SSL certificate, ensuring that your sensitive data cannot be intercepted by third parties.

Our company never has access to credit card numbers at any time during the transaction. Therefore, we cannot reuse them or store them for later use.

In order to prevent the risk of fraud and guarantee the security of your payments, we carry out random checks on certain transactions. This process is known as "3D Secure" and is intended to verify your identity as the rightful owner of the credit card used in your order. When you make a payment, you will usually be asked to provide additional authentication by entering a PIN known only to you.

Our products are stored in France and shipped from our logistics warehouse. We process your order Monday to Friday, 9 a.m. to 5 p.m. Preparing your order will take 1 to 2 business days (Monday to Friday).

Regarding delivery, the time ranges from an additional 24 to 72 hours (it can be a little more if you live abroad), depending on the delivery service you choose. During school holiday periods and busy periods, delivery times may be affected.

Delivery costs depend on the number of items you order and the amount of your order. Delivery costs will be displayed when finalizing your order.

As soon as your order is shipped, you will receive an email containing the tracking number and tracking information, which will allow you to follow your package until it is delivered.

Also find your tracking number directly in your customer account.

We ensure delivery of our products throughout Europe. Unfortunately we do not offer delivery to the French Overseas Territories due to high delivery costs. However, if you still wish to obtain a KOOROO product, please contact us at hello@koo-roo.com explaining your situation. We will do our best to find a solution.

If the carrier requires a signature from you upon delivery and you are not present, you will have the option to schedule a new delivery or collect the package from a collection center of your choice, usually the nearest one. of your delivery address. It is also possible that you will be notified by SMS or email before delivery to choose a slot that suits you.

We deliver via different delivery companies: Colissimo, Mondial Relay, DPD, Colis Privés and Chronopost.
Depending on the option you have chosen, you will be notified by email of the tracking number and the name of the carrier. If you need to contact them, we recommend that you do a search directly on the internet (type for example: "Mondial relay customer service number"), you will then have the most up-to-date information possible.

Customers residing in Switzerland and countries outside of Europe may be subject to import fees.

Please note that these additional charges are not included in the price displayed on our website and are independent of our company. They depend on your country's customs regulations. If you are required to pay these costs, they will be your responsibility.

We would be sorry if you receive an incorrect or damaged item. In this situation, please contact our customer service hello@koo-roo.com as soon as possible and send us photos corresponding to your case. We will do everything we can to quickly find the best solution.

We would regret this decision :( However, simply contact our team via the email address hello@koo-roo.com

If the return is due to a defective product, the return costs will be covered by our company. However, if you return the product because you have changed your mind, you will be responsible for the return shipping costs. Please note that it is important to respect the return period of 30 days from receipt of your order.

Please send your return request by email to hello@koo-roo.com. We will provide you with instructions to follow 😉. Once we have received and verified the condition of the returned product, we will issue a refund.

Due to logistical and hygiene constraints, we do not carry out exchanges. However, you will be refunded for the relevant order and you will need to place a new order if you want another product.

If you have requested a refund for your order and depending on the situation, it may be necessary for us to wait to receive the returned product before refunding you. Once our teams have validated the return, the funds will be credited to the payment method you used. The refund will appear in your account within a maximum of one working week from receipt of the refund confirmation.

You have 15 days from receipt of your order to contact us and return your product(s).

Yes ! Our products benefit from a 1-year warranty against any manufacturing or raw material defects, under normal use. The warranty comes into effect from the date of delivery. However, please note that the warranty will not apply if the problem results from abnormal use, improper handling, intentional damage to the product or normal wear and tear.

⚠️ Due to the evolution of absorption depending on the number of uses, we guarantee your mat for 1 year. Kooroo™ is not a miracle product that will last your entire life but a product based on fossilized natural materials that will evolve over time. It is not unusual to buy a Kooroo™ mat to replace yours after a certain time.